Frequently asked questions
Below you'll find answers to the questions that we get asked most by our clients. We've also included a glossary of different industry terms as well!
FAQ
Yes! Our Design Team is happy to work on/assist you with any projects that you have. Just let us know what it is you need help with, and our team will get to work right away!
We can absolutely work with your artwork, designs, or logos. We're happy to use them 'as is' if you love the design, or we can slightly modify and tweak them to display better depending on the media that they're being used on.
Yes! Our Design Team is setting up artwork for all kinds of designs on all kinds of items every single day. We're happy to send over a design template to you if you'd like to set up the artwork yourself.
We accept a range of different file types including .JPG, .PDF, .PNG. For design work, the best file types are in an art format such as .AI, .EPS, etc. however our amazing Design Team can work with just about any file type!
Absolutely! We'll keep all of your logos, artwork, and brand guidelines on file for future orders!
Production times range based on the type of project that we're working on. There are also multiple variables that can affect timing including design work, pre-production samples, digital proofs, and how large the order is. It's always best to plan ahead and give yourself ample time to ensure that your project will be ready on time. However when that's not an option, be sure to ask your NorthPoint Account Executive to give you an estimate on timing to ensure we'll be able to hit your in-hands date.
Set-Up Charges are an additional cost that is included on some items that we offer. These charges occur when our Production Team needs to use addtional screens, dies, or other items to create and produce your artwork.
Yes! If there's a product or piece of apparel that you'd like to see before ordering, we're happy to obtain a sample for you.
Yes, yes, yes, and YES!
NorthPoint is a full-service branding company, meaning that we have the capabilities to handle all of your branding needs. Whether it's promotional products, apparel, printed collateral, or tradeshow materials (booths, pull-up banners, back walls, etc.), our team can design, produce and ship all of your branded items. Basically, if you want to put your logo on something, we can help with that!
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